Visitor Experience Assistant

Overview

We are looking for friendly, passionate, and enthusiastic team players to join our Visitor Experience team. The team play an invaluable role in providing a proactive welcome, excellent customer service and engagement with audiences of all ages and backgrounds.

We have several fixed-term contracts available between November 2025 – July 2026. This is a regular 7hrs/week position working every Saturday from 12:30-20:15.

• 2-month contracts: December 2025 – January 2026
• 8-month contracts: November 2025 – July 2026

Job scope

Visitor Experience Assistants work in all visitor-facing spaces around the museum, including the exhibition galleries, managing entrances, monitoring behaviour, and engaging with exhibition visitors; selling tickets and membership; helping to host museum events and facilitating engagement activity in the galleries or learning spaces.

Job Description

Customer Service & Visitor Engagement

• Proactively welcome visitors to the museum in a friendly and open way.
• Provide excellent levels of engagement to all visitors in the galleries, events and learning spaces and any publicly accessible parts of the museum.
• Proactively assist with the management of crowded areas and queues and communicate effectively with large numbers of people.
• Take opportunities to deliver object talks or provide in-depth levels of engagement with visitors.
• Work with volunteers to provide an engaging visitor experience and support them to ensure their full integration into the Visitor Experience team.

Ticketing, Donations and Sales

• Possess good knowledge of ticketing, membership, and retail offers, and be confident in selling exhibition tickets, asking for donations and gift aid, upselling membership, as well as retail and exhibition products to visitors.
• Undertake accurate ticket checking at exhibition entrances using mobile scanning devices.
• Undertake reasonable additional administration duties to support the Visitor Experience service, including updating membership accounts, facilitating group bookings, and responding to general visitor enquiries received by phone and email.

Operations, Safety and Security

• Support daily operations by following existing policies and guidelines.
• Monitor any operational, safety or security issues that impact the public spaces of the museum, responding positively to these issues with visitors and report to the Visitor Experience management team.
• Be able to confidently undertake required duties as part of the museum’s emergencies procedures.

Person specification

Essential – Skills, Knowledge And Experience

• Experience of providing excellent customer service in a public-facing environment
• Passion for exceeding visitor expectations, willingness to go beyond core duties to ensure an excellent experience and support this culture across the team
• A positive and collaborative team player, able to support, respect and encourage colleagues
• Have a confident, friendly and problem-solving attitude and ability to stay calm under pressure
• Ability to communicate confidently and accurately in English through various methods including person-to-person, in a team and in writing
• An understanding of how principles of diversity and accessibility apply to a public-facing organisation and provide the best experience for all audiences
• Experience of using software on mobile devices or other forms of computer hardware in a work environment
• Ability to pay attention to detail

Salary: £14/hour + £1.69 holiday pay

Holidays: 25 days per annum pro-rata + Christmas eve (museum closed)

Contract: Several fixed-term contracts available between November 2025 – July 2026.

Hours: 12:30-20:15 every Saturday

Location: This role is based on site at the museum.

Closing date: Sunday 26 October, midnight

Interviews: Wednesday 05 November onwards

Application process

For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: [https://careers.designmuseum.org/vacancies]

If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).